Mini Blog 3

Consume to queue to consume to queue…..repeat till the end

 

It has been a fair bit of time since we put together a blog; what can we say, life has been busy over the past few weeks, months….year? There were some events, lots of crowds, a load of plans, versions of plans, last minute changes and somewhere in there, the time to update the website.

We sent out a tweet into the twitterverse the other day, after seeing the first draft of a stadium concert plan for summer 2018 (and Santa has not even dropped off his presents yet). These get the blood pumping and the juices flowing, looking forward to longer days and the promise of the sun shining down on us all. This is then followed by the flash backs to this years events, the chance to fix small problems ahead of time, to review the operations and look for the new systems to deliver a more dynamic and stable process.

Then……there are those things that just bug you and you wish you could fix. This brought to the front an itch that we have scratched at for years, but never had time to consider the solution – Toilets! Not just your bog (get it!!!) standard toilets, but toilets during events. Why are there always queues? ALWAYS; unless you get in there within the first hour after doors open.

In the UK, the purple guide and a few other forms of reference, provides us with pointers in the ratios of loos to visitors. If this is the case, why are there always queues? Is it because this has been written in a room, looking at the average use of the toilet by a person over a day. Stadium concerts have the advantage of having facilities built in to service the supporters and then supplement these by a few temporary toilets to accommodate those on the pitch; correct?

Things to consider when thinking about this.

We are not being sexist, but football stadiums still lean towards male use. Concerts do not match the same demographic as football and god forbid you end up with females in the majority (ladies, what can we say – some still think it’s a man’s world)

Most concerts show higher levels of consumption, alcohol, coffee and food. Your average football fan will turn up just before kick-off, have a pie and a Bovril or even a pint (sorry Scotland), then spend 45 – 90 minutes watching the game. At half time, there is a rush on the toilets and you may have to queue; a stadium cannot facilitate the capacity for a 5-minute burst. This is accepted. But, a concert has a longer time line, more breaks and the opportunity to consume more – and you can consume whilst watching the entertainment (limited during a football game).

Consume more – expel more. It is that simple, the more you put in, the more must come out. Were as at a football game, a fan may visit the facilities once, maybe twice a game; a concert goer may visit twice that; or more for the weak bladdered or greedy.

Woman take longer in a toilet, sorry there is no discussion on this one. We all know it’s true – clothing, chatting and for some the draw of a mirror (or selfie???? We just don’t understand the selfie or portrait in the toilet fixation of some). All this adds time to the visit. Gents….we just hope you wash your hands at some point during the day (YES…that is a joke).

All of this adds up to time spent in the toilets. Was this built into the calculations for suggesting the toilets required for an event?

Having thought about it for a few years and not had time to research, maybe it is time to do so. Is the guidance accurate for your event? Can a more accurate calculation be obtained…thoughts;

Attendance

 

Arrival profile

 

Serving outlets/points

 

Historic sales profile

 

Customer profile (known to consume more?)

 

Preference of consumption (wine, spirits, pints of lager or cider?)

 

Weather conditions (we visit more when it is colder)

 

All these let us look at each event and venue and build a more accurate requirement of facilities. It must be one of the biggest complaints at most events, toilets, not enough toilets, queues at toilets……. the list goes on.

Food for thought, if by chance you already have something on this subject, please feel free to share and help improve everyone’s events.

 

Workingwithcrowds.com 8th December 2017

 

 

 

Nice Terror Attack – Was it a case of us burying our heads in the sand

I am going to go back a bit, to when I was younger to start with. A young lad that liked nothing better than watching action movies, going to the video shop (pre Netflix generation – same thing but you have to leave the house to get the movie and you had to give it back; after you rewound the tape) and hiring the latest movie that I was far too young to watch.

In these movies I seen films such and Gauntlet (Clint Eastwood classic right there), Convoy, Speed, Mad Max, II and III and even up to modern movies, World War Z and the Matrix, where large vehicles where used as weapons to crash through roadblocks or just as weapons.

If you lived in the UK, how about 1996 Manchester, 1993 Bishopsgate, 2007 Glasgow Airport; where we see trucks, large cars getting used in terror attacks.  Every other day since the mid 90’s footage from some middle eastern country uses some type of vehicle as a weapon.

So what makes us think that is was never going to be used in Europe to bring harm to people? At what stage did we convince ourselves that this was never going to happen? Is it not easier to get hold of truck than explosives?

A quick question. How many times have you put in road closures around an outdoor event, but somehow a vehicle has managed to get in (no you cannot count the local authority bin truck that appears out of nowhere)?

What do you have in place to stop a vehicle getting into you event? Is it a steward and some cones and road closed sign? In the past 48hrs we have seen 2 run away vehicles in the UK that caused damage and harm; can those cones stop that.

Now we are treating this blog with a pinch of humour. That is because we spend a fair bit of time thinking what bad people out there could do to our event (not a happy life sometimes). Trucks, buses and cars are a risk to an event, they must be thought about, but there are measures out there that can stop this happening; look into it.

What really keeps us up late at night are motorcycles and scooters. They move fast, fit through gaps and seem to be the new favourite in action movies (Bourne, Bond, Mission Impossible). A couple of bad men on a bike could cause more damage than we can imagine.

There is no excuse for any event not to have considered this and implemented some form of preventative measure.

Food for though

WorkingWithCrowds 19th July 2016

 

Is the good life coming to an end for the wee Blue badge?

 

Treading old ground here, but as another summer is upon us and we are coming across what we have all known for awhile. Where do you get all the security you need?

Door Supervisors; known to hang about the local pub and club doors or the local music venue. In some parts of the country they bounce between multiple companies, some just hang about on that door step all night, some work at sporting venues and music venues.

With the country now seeming to be spent of large scale multiple day events that require vast amount of security the only events that require large numbers of security is music festivals. Now, this may sound cynical; but where is the draw for these people to go and work in festivals? Most of them have shifts at weekends anyway. You could pay them a bit more? But does that compensate for letting down their regular income, go to a muddy field, get no sleep, hardly any food and deal with pissed up and drugged up teenagers. You can stay at home and get that on a normal weekend and still have a takeaway and your own bed at the end of the night.

What about the London bubble? Is that fading away with the national living wage starting to kick in. We don’t see the clients putting up the wages of door supervisors to keep them ahead of the rest. The pub doors don’t change, or nightclubs. Only events- music and sport do we see the difference; just where you need the bulk of security. If the living wage is getting closer to that pay threshold that the blue badge graces you with, then where is the incentive to go get one? Go work at the football or a concert and get paid a couple of pence less and you don’t have to take all the grief.

Is the living wage going to cause a headache in years to come or sooner? Are you paying attention? Are their signs?

  • Is it easy to get door supervisors for large scale events?
  • Do your door supervisors work for you exclusively?
  • Are your stewards upgrading to door supervisors?
  • Are you seeing a reluctance to do so?

Have we seen the end of the good times and racking in money for the provision of door supervisors? Can you man your events without having to go to subcontractors? Are you client wanting you too save money because you want them to cover the cost of the living wage or increases in national minimum wage——on that..

Side note. If you employ a company to provide you with stewards and security and are arguing over the age limit of the national minimum wage then get a grip. We have seen and discussed with providers that have to provide under 25 year olds to clients because they are not willing to foot the increases. You are putting people’s safety at risk doing this, so much experience out there getting lost from event over a few pence.

As an industry it is getting ever closer to that day when you have to say- sorry but we cannot meet demand. For years the security/stewarding suppliers have been asked to cut and cut to save clients money. We are now coming to that stage where we cannot cut anymore.

I will give you a quick example of where we have come from. My first festival – taken there by bus, worked the shift, provided with three hot meals, taken at the end of the night to accommodation – bed, tv, hot showers. Couple of years later – the accommodation was gone and the showers where kind of warm. Couple of years after that – the 3 hot meals where down to 1 hot meal and a grab bag.

Not much motivation there to go to those festivals. This is something that need addressed before the reason that your festival never happened is because you could not get enough security (Yes, we know how close this comes every year now for so many events)

Anyway, food for thought

 

WorkingWithCrowds 19th July 2016

 

Is it a festival or Tough Mudder?

1

As we pass through another festival season in the Northern hemisphere, we get to learn more about what we can do for our customers and how to improve our service. No matter how much we plan, sometimes the weather tries it’s hardest to spoil all our months of planning.

It is amazing what a bit of rain can do to an event and devastating what a lot of rain can do. Mud! Mud! Mud! All our planning and effort for turn those Green fields into a small town to provide entertainment to thousands and a bit of rain can suddenly through a big spanner in that planning.

Green grass becomes dark green, then brown then it vanishes. It is replaced with a river of water and soil. The repeated pounding of feet over those Green fields helps turn the hardened ground into soft loose mud. Then if is rains heavy enough the ground says—that’s it! Enough, and starts forming puddles, that can turn into ponds, small lakes, rivers and lakes.

We guess that is the problem when you use a Green field site, unless the weather is favourable you are subject to the ground conditions.

It is an amazing thing to watch, your average festival camper, or Tough Mudder contestant in training. They spend days in conditions that you would normally see the UN Peacekeepers fly in to rescue them from. They will carry a whole weekends/weeks camping supplies, clothing, food and double that weight with beer and cider. Tramping over field and hill to find that pitch that they will call home for days, mentally challenge themselves to build their home (beer and tent building is not a good mix) and then they will venture forth to their chosen entertainment.

After the hard slog from entrance/campsite into the arena the endurance section starts. To stand all day, well you have to because there are no seats. So the challenge begins – Stand, drink, Stand, trudge, stand, beer, trudge, sing, dance, trudge and beer. Repeat until you can no longer do so; the festival version of last man standing.

Why do they do it? Why?2

This happens a lot more often that we would like and yet we have not moved forward. What can we do? Is there an alternative? Or do we just keep going down the same old path.

 

Food for though.

 

WorkingWithCrowds 18th July 2016